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SimpleTicket was released on Saturday the 27th.
2006-01-31 02:00:20 UTC in SimpleTicket
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We have been running our install of SimpleTicket on a very old 2RU Intel server (1Ghz processor with 512MB RAM) and it seems to run fine. We will be upgrading to a dual processor with 2GB RAM to improve the refresh rate of the stats pages (we have them set to 15 sec updates), with a speedier machine we will be able to refresh at 5 sec or less.
2006-01-31 01:59:50 UTC in SimpleTicket
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they are attached.
2005-11-28 23:27:27 UTC in SimpleTicket
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Can we add the following information on the sidebar
somewhere?
Tickets Sumbited Today: 58
Tickets Closed Today: 34
Tickets Opened & Closed Today: 22
Oldest Ticket (hours): 99
Average Ticket Close (hours): 4 (from tickets closed
that day)
Tickets Over 30 mins Today: 3.
2005-11-28 23:12:25 UTC in SimpleTicket
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The ticketing system will be transparent to end users -
they will be able to check times. We need to have an
easy way to alert techs that tickets are approaching 30
minutes. Can you figure out a way to do this in the
ticket system or is it going to be a function of our
screen?.
2005-11-28 22:17:12 UTC in SimpleTicket
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So just to remind you. We talked about changing the
function of the New Tickets i.e. Pending Tickets area.
Per the previous suggestion:
User | Company | Description | Created (include time)
Now if you hover of the User the previously offered
fields should be included. The same is true for Company.
Now on description just show the description entered by
the user in a popup - no...
2005-11-28 22:14:27 UTC in SimpleTicket
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We need another section under Stats, called All Tickets.
This section will help anyone look at tickets oldest to
newest. Here is how I think it should display tickets:
Oldest first with highest priority, then next oldest
with highest priority, and so on.
Field to display:
Client | User | Engineer | Date Last Modified | Date
Entered
We need a quick, easy way to view the log of...
2005-11-28 21:55:31 UTC in SimpleTicket
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Lets change the items on stats to:
Field:
Open | +5 Days | Total Closed (past 30 days) | Time
Logged (past 30 days)
For:
My Tickets
All Tickets
Top Engineer
Bottom Engineer.
2005-11-28 21:50:33 UTC in SimpleTicket
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Please center the Architel logo on the admin page -
i.e. even with the SimpleTicket logo.
2005-11-28 21:45:42 UTC in SimpleTicket
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1. When a change to a ticket is made, i.e. assignment
change. The page should auto-refresh - I should not
need to refresh the site.
2. The purple needs to be changed back to green.
3. Tickets should be thought of as follows (and named
as such in the system):
• Pending (no one has looked at the ticket)
• Contacted (someone has contacted the user, but not
talked to them) -...
2005-11-28 16:40:47 UTC in SimpleTicket
